FAQ
WHAT SIZE CAP DO I NEED?
The size chart here is based on locs, thick or kinky hair.
Size measurement is length. One size smaller should be ordered if hair is thin and straight.
Cap diameter is standard on all caps (17.75”). Larger diameter or caps longer than 24” can be special ordered by contacting us.
Size chart
Hair Length = Cap Size
Up to 9” = Small (8”)
10” – 20” = Medium (14”)
21” – 25” = Large (18”)
26” + = Special Order
Where are the soques made?
Egghead Soques® are designed by Tess Padmore and made in the United States.
Will the Moro keep my hair dry?
The Moro was designed for various aquatic activities such as aquasize, swim lessons and aquatherapy. The Moro will contain if swimming but will not keep it dry.
How do I order a cap?
Egghead Soques® can be ordered online or by telephone.
Do the caps stay on?
All of our caps will stay on. The Lycra caps have a band sewn into them which secure them in place. Our neoprene products are nylon backed on both sides and has a secure and comfortable fit. The fabric will give because it is made of rubber. The Moro should cover the ears when worn to keep water from seeping in. A Sport Band can be worn with it to provide an extra tight fit around the rim, if desired.
how do i make a payment?
Payments can be made online through PayPal, by telephone using a credit card or by mail with a United States Postal Money Order. We do not accept personal checks, foreign money orders, or checks.
When can i expect shipment of my order?
Orders are shipped the next business day after receipt via the United States Postal Service.
what is the return/exchange policy?
Click here to see our return/exchange policy.
do you ship overseas? how are international orders handled?
Yes, we ship everywhere via the United States Postal Service (USPS). We offer free shipping for retail sales to the United States and Canada. There is a flat US$10 shipping and handling fee for international retail orders. The USPS estimates a 6-10 day delivery time, however, there may be delays because of international customs. Tracking is not available for international orders.
How do I clean my purchase?
Washable face masks can be machine washed and dried. All other products should be hand washed and hang dried. Neoprene products exposed to chlorine should be rinsed in plain water after every use and turned inside out for faster drying. Periodically, add a few drops of Egghead Soques® Neoprene Cleaner. A free 1 oz bottle of cleaner is included with purchase of every neoprene product.
Visit
By appointment only.
Wolf Clan LLC
1115 East Main Street
Unit 46, Suite 400
Rochester, NY 14609
Contact
(585) 775-7589
tess@wolfclanllc.com
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